ABUNDANT EARTH

Customer Service Policies

Ordering

By Mail:� To process your order quickly and effectively, be sure to follow these instructions:

1. Print a copy of your Shopping Cart from the web catalog. You may also choose to hand write your order. Be sure to include the product name, quantities desired, subtotal for each item, order subtotal, add shipping & handling (subtotal multiplied by .085 or $4.95, whichever is greater), add tax if you are a Washington resident (subtotal, plus shipping & handling, multiplied by .078), add the subtotal, shipping & handling, and tax for your grand total.

2. Include your billing/mailing address and shipping address if different (no PO Boxes). We must also have a phone to number to reach you in case there is a problem or question concerning the order.

3. Include a signed check or Money Order made out to Abundant Earth (see our Check Acceptance Policy) or your Visa, MasterCard or Discover card number. Include the expiration date of the card, the full name listed on the card, their address if different than the mailing or shipping address, and an authorized signature.

4. Mail the completed order with payment to: Abundant Earth, Orders Department, 2275 Lake Whatcom Blvd., Suite 116, Bellingham, WA 98226

By Fax: 1. Print a copy of your Shopping Cart from the web catalog. You may also choose to hand write your order. Be sure to include the product name, quantities desired, subtotal for each item, order subtotal, add shipping & handling (subtotal multiplied by .085 or $4.95, whichever is greater), add tax if you are a Washington resident (subtotal, plus shipping & handling, multiplied by .078), add the subtotal, shipping & handling, and tax for your grand total.

2.� Include your Visa, Mastercard or Discover card number, along with the expiration date of the card, the full name listed on the card, their address if different than the mailing or shipping address, and an authorized signature.

3. Fax your order to "Attention Orders" (360) 738-4122.

By Web: Follow the instructions in our web catalog.

By Phone:� Have your selection information ready from our web catalog and then simply call us at 1-888-51-EARTH (513-2784)

Product Guarantee & No-Hassle Returns Policy

At Abundant Earth, we insist that you are fully satisfied with the quality and performance of all your product purchases. If for any reason you are unsatisfied, simply return the product within 30 days of purchase for a full refund or credit--whichever you prefer!� Your satisfaction is our first priority!

Returns are easy. Just send us the merchandise, with your original dated invoice, and we will issue you a no-nonsense refund, credit or exchange�whichever you prefer!� Please include a note explaining the reason for your return, and please feel free to call us anytime with any comments or concerns about our products and service.

Products requiring a prescription, and some special order products are not returnable. Please inquire if you have any questions.

Address Changes?

Please notify us if� you are moving to a new mailing address and would like your account information updated. Call us at 1-888-51-EARTH (1-888-513-2784), or write:

• Abundant Earth
• Address Corrections & Changes
• 2275 Lake Whatcom Blvd., Suite 116
• Bellingham, WA 98226

Check Acceptance Policy

Make all checks payable to Abundant Earth. We do not accept counter checks, third-party checks, postdated checks, foreign checks or traveler's checks. For your protection, all personal checks are subject to complete address verification, bank verification and account clearance. We may also use third-party check verification services. Returned checks are subject to a service charge of $25 or the maximum allowed by law, along with any applicable collections and penalty fees. Abundant Earth does not offer payment terms or� C.O.D.. All orders must be paid in full before being shipped.

Price Guarantee

If you purchase a product from Abundant Earth for one price and find within 30 days of your original purchase our prices have been lowered either permanently or as a result of an Abundant Earth promotion, Abundant Earth will gladly refund the difference in price, at your request. Proof of purchase is required (original invoice/receipt). We do not match clearance prices.

Errors and Omissions

It's sad, but true. Even at Abundant Earth, we occasionally make mistakes like placing a picture of a tree next to an advertisement for an organic cotton T-shirt, or charging $395 for a $4 item!� In the case of errors and omissions, we reserve the right to ship the correct product, and correct our pricing errors accordingly.

Orders to Alaska, Hawaii and Canada

Orders shipped to Alaska, Hawaii and Canada may have additional shipping charges. Typically an additional $5 or more is added to your order total (on top of shipping and handling). Orders to Canada may be subject to G.S.T. and duties upon arrival.� These duties are your responsibility.

International Orders (Beyond Canada, the Continental U.S. and Hawaii)

International orders are not accepted at this time.

Shipping

Most orders are shipped within 48 hours. However, some items may be on backorder, and other products are shipped direct from the manufacturer. Shipping times for these items will vary. In very rare cases, when we expect shipping will be delayed more that 30 days, we will contact you immediately. At your discretion, we will issue you a complete refund, exchange, credit or give you the option of continuing to wait for any backordered products.

Abundant Earth does offer "rush" shipping on a very limited number of products. Please inquire by phone if you must have your order rushed.

Abundant Earth does not ship C.O.D.

Cottage-Crafted Products

Many products offered through Abundant Earth are handmade, artistically crafted in small quantities, unique and one-of-a-kind products, and/or are simply difficult to produce or procure. We kindly ask for your patience when ordering handmade, cottage-industry products. We promise the wait, if any, will be worthwhile.

Gift Certificates, Gift Wrapping and Gift Cards

For your convenience, Abundant Earth offers several gift services. We offer gift certificates in various denominations. We offer a free gift enclosure card when you have us send a gift to your loved one. We also offer deluxe gift enclosure cards, as well as a growing line of unique greeting cards for a small fee. While we do not offer traditional paper gift wrapping. However, we do offer 100% reusable printed cotton gift bags or cellophane wrapping for a small fee. See our collection of cards and gift bags in our web catalog.

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