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Your satisfaction is our priority! Ordering By Web: Follow the instructions in our web catalog. By Phone: Have your selection information ready from our web catalog and then simply call us at 1-888-51-EARTH (888-513-2784) By Mail: To process your order quickly and effectively, be sure to follow these instructions: 1. Print a copy of your Shopping Cart from the web catalog. You may also choose to hand write your order. Be sure to include the product name, quantities desired, subtotal for each item, order subtotal, add shipping & handling (subtotal multiplied by .085 or $6.95, whichever is greater), add tax if you are a Washington resident (subtotal, plus shipping & handling, multiplied by .089), add the subtotal, shipping & handling, and tax for your grand total. Please note that additional shipping & handling may apply on some products. 2. Include your billing/mailing address and shipping address if different (no PO Boxes). We must also have a phone to number to reach you in case there is a problem or question concerning the order. 3. Include a Money Order made out to Abundant Earth (see our Check Acceptance Policy below) or your American Express, Visa, MasterCard or Discover card number. Include the expiration date of the card, the full name listed on the card, their address if different than the mailing or shipping address, and an authorized signature. 4. Mail the completed order with payment to: Abundant Earth, Orders Department, 762 West Park Avenue, Port Townsend, WA 98368 By Fax: 1. Print a copy of your Shopping Cart from the web catalog. You may also choose to hand write your order. Be sure to include the product name, quantities desired, subtotal for each item, order subtotal, add shipping & handling (subtotal multiplied by .085 or $5.95, whichever is greater), add tax if you are a Washington resident (subtotal, plus shipping & handling, multiplied by .089), add the subtotal, shipping & handling, and tax for your grand total. Please note that additional shipping & handling may apply on some products. 2. Include your American Express, Visa, Mastercard or Discover card number, along with the expiration date of the card, the full name listed on the card, their address if different than the mailing or shipping address, and an authorized signature. 3. Fax your order to �Attention Orders� (509) 692-2707. * Please note that a separate shipping and handling charge applies to each additional shipping address on your order. Returns/Refunds Policy At Abundant Earth, we insist that you are fully satisfied with the quality of all your product purchases. If for any reason you are unsatisfied, simply return the product in new condition, with all original packaging, within 30 days of purchase for a full refund or credit (less shipping/handling fees).* Your satisfaction is our first priority! Returns are easy. Just send us the merchandise (and packaging), with your original dated invoice, and we will issue you a no-nonsense refund, credit or exchange�whichever you prefer! Please include a note explaining the reason for your return, and please feel free to call us anytime with any comments or concerns about our products and service. SPECIAL INFORMATION: Please notify us if you are moving to a new mailing address and would like your account information updated. Call us at 1-888-51-EARTH (1-888-513-2784), or write:
Abundant Earth does not accept personal or business checks. We do, however gladly accept money orders, bank checks, and cashier�s checks made out to Abundant Earth. Additionally, Abundant Earth does not accept counter checks, third-party checks, postdated checks, foreign checks or traveler�s checks. Returned checks are subject to a service charge of $25 or the maximum allowed by law, along with any applicable collections and penalty fees. Abundant Earth does not offer payment terms or C.O.D.. All orders must be paid in full before being shipped. If you purchase a product from Abundant Earth for one price and find within 15 days of your original purchase our prices have been lowered either permanently or as a result of an Abundant Earth promotion, Abundant Earth will gladly refund the difference in price, at your request. Proof of purchase is required (original invoice/receipt). We do not match clearance prices. It�s sad, but true. Even at Abundant Earth, we occasionally make mistakes like placing a picture of a tree next to an advertisement for an organic cotton T-shirt, or charging $395 for a $4 item! In the case of errors and omissions, we reserve the right to ship the correct product, and correct our pricing errors accordingly. Orders to Alaska, Hawaii and U.S. Territories Orders shipped to Alaska, Hawaii and U.S. Territories may have additional shipping charges. Typically an additional $6 or more is added to your order total (on top of shipping and handling). Heavier products may will have significantly higher surcharges. International orders are not accepted at this time. Most orders are shipped within 48 hours (working days). However, some items may be on backorder, and other products are shipped direct from the manufacturer. Shipping times for these items will vary. In very rare cases, when we expect shipping will be delayed more that 30 days, we will contact you immediately. At your discretion, we will issue you a complete refund, exchange, credit or give you the option of continuing to wait for any backordered products. Abundant Earth does offer �rush� shipping on a very limited number of products. Please inquire by phone if you must have your order rushed. Abundant Earth does not ship C.O.D. Many products offered through Abundant Earth are handmade, artistically crafted in small quantities, unique and one-of-a-kind products, and/or are simply difficult to produce or procure. We kindly ask for your patience when ordering handmade, cottage-industry products. We promise the wait, if any, will be worthwhile. Gift Certificates, Gift Wrapping and Gift Cards For your convenience, Abundant Earth offers several gift services. We offer gift certificates in various denominations. We offer a free gift enclosure card when you have us send a gift to your loved one. We also offer deluxe gift enclosure cards, as well as a growing line of unique greeting cards for a small fee. While we do not offer traditional paper gift wrapping. Privacy Policy Any personal information you provide to Abundant Earth will not be shared, sold, traded, or in any way compromised without your express written authorization. We
take your privacy very seriously. However, please note that if your purchase is made by following a link from an affiliate web site to our web site, your name, email address,
and the amount of your purchase will be shared with our affiliate for bookkeeping purposes only. |
Toll Free 1-888-51-EARTH (888-513-2784)
Phone Hours: Monday thru Friday, 7:30am-4:30pm, Pacific Time
Please contact our Webmaster with questions or comments.
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