Ordering:
-
By Web: Simply follow
the instructions on your order screen. If we have any questions we will
contact you before processing your order.
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By Phone:
Have your selection information ready from our web
catalog
and then simply call us at 1-888-51-EARTH (1-888-513-2784)
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By Mail or
Fax: To process
your order quickly and
effectively, be sure to call us at 1-888-51-EARTH
(1-888-513-2784)
to confirm availability and shipping/handling charges.
Returns/Refunds
Policy:
Returns will only be accepted with prior authorization. Please contact
us for a Return Merchandise Authorization (RMA) number. Once you have
received your RMA number, simply return
the product in new and unused condition, with all original packaging,
within
30 days of purchase for a full refund or credit (less
shipping/handling fees). Please see exceptions below.
Special Information:
*
Products requiring a prescription, mattresses and box
springs, futons, pillows, and other bedding products, personalized products and
some special order products are not returnable. Restocking fees usually
apply on all returned products. Please inquire if you have any
questions.
Other products may have special
return procedures, exchange procedures, and/or additional restocking
fees.
Address
Changes?
Please notify us
if you are
moving to a new mailing address and would like your account
information updated. Call us at 1-888-51-EARTH (1-888-513-2784).
Check/Money
Order
Acceptance Policy:
AbundantEarth.com
does not accept personal or
business checks. Additionally,
AbundantEarth.com does not accept counter checks, third-party checks,
postdated checks, money orders, foreign checks or traveler’s checks.
AbundantEarth.com does not offer payment terms or C.O.D.. All
orders must be paid in full before being shipped.
Price
Guarantee:
If you purchase a
product from
AbundantEarth.com for one price and find within 15 days of your
original purchase our prices have been lowered either permanently
or as a result of an AbundantEarth.com promotion, AbundantEarth.com will
gladly refund the difference in price, at your request. Proof of
purchase is required (original invoice/receipt). We do not match
clearance prices.
Errors
and Omissions:
It’s sad, but true.
Even at
AbundantEarth.com, we occasionally make mistakes like placing a
picture of a tree next to an advertisement for an organic cotton
T-shirt, or charging $395 for a $4 item! In the case of errors and
omissions, we reserve the right to ship the correct product, and
correct our pricing errors accordingly.
Orders
to Alaska, Hawaii and U.S. Territories:
Orders shipped to
Alaska, Hawaii
and U.S. Territories may have additional shipping charges.
Typically an additional $6 or more is added to your order total
(on top of shipping and handling). Heavier products will have
significantly higher shipping/handling costs.
International
Orders:
Abundant
Earth does not accept orders from outside the USA. AbundantEarth.com does
not ship orders to locations outside of the USA.
Shipping:
-
Most orders are shipped within 48
hours (working days). However, some items may be on backorder, and
other products are shipped direct from the manufacturer. Shipping
times for these items will vary. In very rare cases, when we
expect shipping will be delayed more that 30 days, we will contact
you immediately. At your discretion, we will issue you a complete
refund, exchange, credit or give you the option of continuing to
wait for any backordered products.
-
AbundantEarth.com does offer
“rush” shipping on a limited number of products. Please
inquire by phone if you must have your order rushed.
-
AbundantEarth.com does NOT ship
C.O.D.
Cottage-Crafted
Products:
Many products
offered through
AbundantEarth.com are handmade, artistically crafted in small
quantities, unique and one-of-a-kind products, and/or are simply
difficult to produce or procure. We kindly ask for your patience
when ordering handmade, cottage-industry products. We promise the
wait, if any, will be worthwhile.
Privacy
Policy:
Any personal information you provide to AbundantEarth.com will NEVER be
shared, sold, traded, or in
any way compromised without your express written authorization. We
take your privacy very seriously.
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