Customer Service and Sales Policies


  • By Web: Simply follow the instructions on your order screen. If we have any questions we will contact you before processing your order.

  • By Phone: Have your selection information ready from our web catalog and then simply call us at 1-888-51-EARTH (1-888-513-2784)

  • By Mail or Fax: To process your order quickly and effectively, be sure to call us at 1-888-51-EARTH (1-888-513-2784) to confirm availability and shipping/handling charges.

Returns/Refunds Policy:
Returns will only be accepted with prior authorization. Please contact us for a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, simply return the product in new and unused condition, with all original packaging, within 30 days of purchase for a full refund or credit (less shipping/handling fees). Please see exceptions below.

Special Information:
* Products requiring a prescription, mattresses and box springs, futons, pillows, and other bedding products, personalized products and some special order products are not returnable. Restocking fees usually apply on all returned products. Please inquire if you have any questions. Other products may have special return procedures, exchange procedures, and/or additional restocking fees.

Address Changes?
Please notify us if  you are moving to a new mailing address and would like your account information updated. Call us at 1-888-51-EARTH (1-888-513-2784).

Check/Money Order Acceptance Policy:
Abundant Earth does not accept personal or business checks. Additionally, Abundant Earth does not accept counter checks, third-party checks, postdated checks, money orders, foreign checks or traveler’s checks. Abundant Earth does not offer payment terms or C.O.D.. All orders must be paid in full before being shipped.

Price Guarantee:
If you purchase a product from Abundant Earth for one price and find within 15 days of your original purchase our prices have been lowered either permanently or as a result of an Abundant Earth promotion, Abundant Earth will gladly refund the difference in price, at your request. Proof of purchase is required (original invoice/receipt). We do not match clearance prices.

Errors and Omissions:
It’s sad, but true. Even at Abundant Earth, we occasionally make mistakes like placing a picture of a tree next to an advertisement for an organic cotton T-shirt, or charging $395 for a $4 item! In the case of errors and omissions, we reserve the right to ship the correct product, and correct our pricing errors accordingly.

Orders to Alaska, Hawaii and U.S. Territories:
Orders shipped to Alaska, Hawaii and U.S. Territories may have additional shipping charges. Typically an additional $6 or more is added to your order total (on top of shipping and handling). Heavier products will have significantly higher shipping/handling costs.

International Orders:
Abundant Earth does not accept orders from outside the USA. Abundant Earth does not ship orders to locations outside of the USA.


  • Most orders are shipped within 48 hours (working days). However, some items may be on backorder, and other products are shipped direct from the manufacturer. Shipping times for these items will vary. In very rare cases, when we expect shipping will be delayed more that 30 days, we will contact you immediately. At your discretion, we will issue you a complete refund, exchange, credit or give you the option of continuing to wait for any backordered products.

  • Abundant Earth does offer “rush” shipping on a limited number of products. Please inquire by phone if you must have your order rushed.

  • Abundant Earth does NOT ship C.O.D.

Cottage-Crafted Products:
Many products offered through Abundant Earth are handmade, artistically crafted in small quantities, unique and one-of-a-kind products, and/or are simply difficult to produce or procure. We kindly ask for your patience when ordering handmade, cottage-industry products. We promise the wait, if any, will be worthwhile.

Privacy Policy:
Any personal information you provide to Abundant Earth will NEVER be shared, sold, traded, or in any way compromised without your express written authorization. We take your privacy very seriously.

Toll Free 1-888-51-EARTH (1-888-513-2784)
Telephone Hours: Monday through Friday, 10:00am - 4:00pm, Pacific Time
USA Orders Only
Please contact our Webmaster with any questions or comments.
© Copyright 1997 - 2016 Abundant Earth, Inc. All rights reserved.